UltimeFit, La plateforme d'entrainement en ligne Find a gym Promotions COVID-19 measures FR
Log in
User icon
Free trial
Register
Icone abonnement
MENU

COVID-19 measures

Following the announcement by the Quebec government on November 19, fitness clubs will unfortunately remain closed until January 11, 2021.

To ensure that you remain informed on the situation, we invite you to consult the NEWS section. For answers to your questions regarding your memberships payments, cash backs, appointments and more, please consult the FREQUENTLY ASKED QUESTIONS section here below.

MORE INFO

MEASURES

Upon arrival at the center, hand disinfection will be mandatory.

A distance of 2 meters must be maintained between individuals in all training areas and in the locker rooms.

Face coverings are now mandatory as you enter the gym, starting july 18.

The use of a training towel is mandatory.

A sink has been added in the training area to facilitate hand washing.

Cleaning product bottles are available in the training areas allowing you to clean your equipment.

A fixed protective plexiglass panel is installed at the reception and mobile plexiglass panels are available for additional use.

It is strongly recommended that you fill your own water bottle before coming to the center.

NEW – From now on, we ask that you scan your entry and exit in order to make available, on our website and the mobile application, the occupancy rate, in real time, for each center.

Frequently asked questions

Temporary closure – How do I know if my club is closed?

+

Fitness centres located in a red zone will be closed until January 11, 2021.  For an up-to-date list of temporarily closed centres, visit the NEWS section of our website.

Opening of clubs – How long will Nautilus Plus clubs be closed?

+

Following the emergency orders issued by the government , all fitness centres located in a red zone must close temporarily until January 11, 2021. Like you, we will follow the news closely and keep you informed of further developments.

Membership – Will you defer payments for the period without access to your facilities?

 

+

Yes, each member affected by the temporary closure will have their membership extended for the same duration as the temporary closure imposed by the government.

Membership – Will you continue to collect payments on a bi-weekly basis?

+

As of November 23, 2020, all bi-weekly membership payments will be interrupted for all members up until the reopening of our centers. No action is required on your part. The duration of your subscription will be extended for a period equivalent to that of the temporary closure. Thus, the duration of your contract will be respected since payments will resume once our branches reopen.

* For members who have already requested the suspension of their payments, this will be respected.

** For members whose payments were debited without interruption during the period of temporary closure (in October and November), the duration of the subscription will be extended for a period equivalent to that of the temporary closure. Thus, the duration of the contract will be respected. Payments made during the government-imposed closure will be allocated to the period following the reopening of our centers.

Boomerang Membership – What happens with my Boomerang credits? 

+

For all Boomerang members affected by a temporary closure, you will keep all the accumulated credits in preparation for the reopening of our clubs, which we hope will happen very soon.

Boomerang Membership – What will be done to allow me to recover the Boomerang credits I would have received during the temporary closure?

+

For all members affected by the temporary closure of a club, no credits will be lost since they will continue to be accumulated from the reopening to the end of one’s period of access to the services.

Membership – Will I be able to renew my membership during the temporary closure and how do I proceed?

+

Yes, you can renew your membership during that time via your mobile application or by accessing the Customer Account on our website.

Consultation Services – Will future payments (post-dated) on consultation services be withheld?

+

As of October 8, 2020, NO payments for consultation services will be withheld for all members of clubs located in a red zone; everything will be put on hold until our clubs reopen. Everything will be ready and waiting in our processing system, so you don’t have to do anything.
If you wish to continue using our consultation services via virtual mode (online), you can set up a payment plan with your professional.

Consultation Services – Will I be responsible for notifying that I will not be keeping my appointment with my personal trainer/nutritionist?

+

No. You will not be charged for scheduled appointments during the temporary closure of clubs in red zones. Therefore, there is NO need to call. This does not apply if you are using virtual (online) consultation services.

Consultation Services – Can personalized training and nutrition follow-ups be done virtually as well as in person?

+

For members affected by a temporary closure, we offer you the opportunity to continue your training and nutrition follow-up remotely with our online coaching service.

In areas where clubs remain open, we are happy to meet with you in person, whether it be with your trainer or your nutritionist. If you prefer, you also have the option of remote monitoring, through our online coaching service.

How can I work out at home during this time?

+

As a Nautilus Plus member, you have access to the ULTIME FIT online training and nutrition platform where you will find a variety of programs and workouts and over 350 healthy recipes. We therefore invite you to maintain your healthy eating habits by cooking these delicious recipes and to maintain your training frequency by working out at home.
Please note that several new features are coming, including Live Streaming (with more than 50 classes per week) and a new program with a launch scheduled for the end of October!
Take the opportunity to discover this 100% Quebec platform with training sessions created by our kinesiologists and recipes approved by our nutritionists. Watch “ULITME FIT – Connection procedure and platform explanations” for all the details.

*Platform is in French.

Club accessibility – Do I have to make an appointment to work out?

+

For those clubs that remain open, no need to make an appointment. The clubs’ capacity has been reduced in order to comply with the social distancing standards issued by the public health authorities. From now on, the occupancy for each club will be monitored by the scanning of the membership card of cell phone upon arrival and departure of each member. This will allow for an accurate occupancy rate in real time, which is posted on our website and our mobile app.

CONSULT OUR OCCUPANCY RATE – You will find real-time attendance rates on our website, in the “Find my gym” section as well as on our mobile application, in the “Location” section in the middle of the menu at the bottom. Among the many advantages, Nautilus Plus offers you a network of clubs, which allows you to work out in the gym of your choice, depending on the time of day, your travels and the attendance rate.

Club accessibility – Should I restrict the duration of my workouts?

+

For those clubs that remain open, we do not limit the duration of the workouts. However, we encourage you not to loiter and to leave as soon as you’ve completed your workout. Don’t forget to scan ou« out » at your departure!

Access to locker rooms – Can we go to the locker rooms?

+

For those clubs that remain open, yes the locker rooms are accessible, but we encourage our members to limit their time in the locker rooms.

Access to locker rooms – Are the showers available?

+

For those clubs that remain open, yes the showers are accessible. The saunas are closed. However, we encourage you to avoid using locker rooms and showers, if possible.

Is wearing a mask mandatory?

+

For those clubs that remain open, wearing a mask is mandatory from the moment you enter the gym, when moving from one station to the next and whenever/wherever physical distancing rules cannot be respected.

If you have any concerns regarding your membership or if you have unanswered questions, please do not hesitate to contact our customer service at info@nautilusplus.com. Given the current situation, we thank you in advance for your patience.

CONTACT US