Partial reopening of our centers: Nautilus Plus centers located in the Outaouais region (orange zone), namely Hull, Gatineau and Aylmer, will reopen as of February 22, 2021.
For all the details, we invite you to consult the NEWS section of our website. For answers to questions regarding your membership payments, Boomerang credits and appointments with the professionals, please refer to the FREQUENTLY ASKED QUESTIONS here below.
Upon arrival at the center, hand disinfection will be mandatory.
A distance of 2 meters must be maintained between individuals in all training areas and in the locker rooms.
Face coverings are now mandatory as you enter the gym.
The use of a training towel is mandatory.
A sink has been added in the training area to facilitate hand washing.
Cleaning product bottles are available in the training areas allowing you to clean your equipment.
A fixed protective plexiglass panel is installed at the reception and mobile plexiglass panels are available for additional use.
It is strongly recommended that you fill your own water bottle before coming to the center.
Please make sure to scan your entry and exit in order to make available, on our website and the mobile application, the occupancy rate, in real time, for each center.
Frequently asked questions
Reopening of centers – How do I know if my Nautilus Plus branch is open?
The Nautilus Plus centers located in the Outaouais area (orange zone), namely Hull, Gatineau and Aylmer, will reopen as of February 22, 2021. Centers located in a red zone remain closed until further notice. For an up-to-date list of temporarily closed centres, visit the NEWS section of our website.
Temporary closure – How long will Nautilus Plus branches located in a red zone be closed?
Following the emergency orders issued by the government, all fitness centres located in a red zone must close temporarily until further notice. The centers located in an orange zone will open as of February 22, 2021.
Like you, we will follow the news closely and keep you informed of further developments.
Membership Payments – Will you defer payments for the period without access to your facilities?
Yes, each member affected by the temporary closure will have their membership extended for the same duration as the temporary closure imposed by the government.
Membership Payments – Wath happens with the bi-weekly membership payments?
Since November 23, 2020, for all our members, all pre-authorized bi-weekly membership payments have been suspended until the reopening of the gyms.
The duration of your subscription will be extended for a period equivalent to that of the temporary closure. Thus, the duration of your contract will be respected since payments will resume once our branches reopen.
*For members of a center located in an orange zone, the pre-authorized bi-weekly membership payments will be reactivated once the center reopens. REMINDER: The duration of your subscription will be extended for a period equivalent to that of the temporary closure. Thus, the duration of your contract will be respected, and the number of bi-weekly payments collected will, in no case, exceed the total amount indicated on your contract.
**For members who have already requested the suspension of their payments, this will be respected until clubs reopen.
** For members whose payments were debited without interruption during the period of temporary closure (in October and November), the duration of the subscription will be extended for a period equivalent to that of the temporary closure. Thus, the duration of the contract will be respected. Payments made during the government-imposed closure will be allocated to the period following the reopening of our centers.
Boomerang Credits – What happens with my Boomerang credits?
For members of an open center located in an orange zone, you can start accumulating Boomerang credits for each daily workout session. You can also start redeeming Boomerang credits accumulated thus far.
For all Boomerang members affected by a temporary closure, you will keep all the accumulated credits in preparation for the reopening of our clubs, which we hope will happen very soon.
Boomerang Credits – What will be done to allow me to recover the Boomerang credits I would have received during the temporary closure?
For all members affected by the temporary closure of a club, no credits will be lost since they will continue to be accumulated from the reopening to the end of one’s period of access to the services.
Membership Renewal – Will I be able to renew my membership during the temporary closure and how do I proceed?
Yes, you can renew your membership during that time via your mobile application or by accessing the Customer Account on our website.
Consultation Services – Will future payments (post-dated) on consultation services be withheld?
No. For all our members with upcoming payments pertaining to coaching services and whose branch is located in a red zone, said payments remain suspended since October 8, 2020.
If you wish to continue using our consultation services via virtual mode (online), you can set up a payment plan with your professional.
Consultation Services – Will I be responsible for notifying that I will not be keeping my appointment with my personal trainer/nutritionist?
No. You will not be charged for scheduled appointments during the temporary closure of clubs in red zones. Therefore, there is NO need to call. This does not apply if you are using virtual (online) consultation services.
Consultation Services – Can personalized training and nutrition follow-ups be done virtually as well as in person?
For members affected by a temporary closure, we offer you the opportunity to continue your training and nutrition follow-up remotely with our online coaching service.
In areas where clubs remain open, we are happy to meet with you in person, whether it be with your trainer or your nutritionist. If you prefer, you also have the option of remote monitoring, through our online coaching service.
How can I work out at home during this time?
As a Nautilus Plus member, you have access to the ULTIME FIT online training and nutrition platform where you will find a variety of programs and workouts and over 350 healthy recipes. We therefore invite you to maintain your healthy eating habits by cooking these delicious recipes and to maintain your training frequency by working out at home.
Please note that several new features are coming, including Live Streaming (with more than 50 classes per week) and a new program with a launch scheduled for the end of October!
Take the opportunity to discover this 100% Quebec platform with training sessions created by our kinesiologists and recipes approved by our nutritionists. Watch “ULITME FIT – Connection procedure and platform explanations” for all the details.
*Platform is in French.
Club accessibility – Do I have to make an appointment to work out?
For branches located in an orange zone, no need to make an appointment. The clubs’ capacity has been reduced in order to comply with the social distancing standards issued by the public health authorities. From now on, the occupancy for each club will be monitored by the scanning of the membership card of cell phone upon arrival and departure of each member. This will allow for an accurate occupancy rate in real time, which is posted on our website and our mobile app.
CONSULT OUR OCCUPANCY RATE – You will find real-time attendance rates on our website, in the “Find my gym” section as well as on our mobile application, in the “Location” section in the middle of the menu at the bottom. Among the many advantages, Nautilus Plus offers you a network of clubs, which allows you to work out in the gym of your choice, depending on the time of day, your travels and the attendance rate.
Club accessibility – Should I restrict the duration of my workouts?
The maximum permitted capacity of our centers must respect the physical distancing guidelines established by the Quebec Government. For branches located in an orange zone, we invite you to consult the capacity in real-time before visiting the center. This information is available on the Nautilus Plus mobile app and website. So, we do not limit the duration of the workouts. However, we encourage you not to loiter and to leave as soon as you’ve completed your workout. Don’t forget to scan ou« out » at your departure!
Access to locker rooms – Can we go to the locker rooms?
For branches that are open, yes, the locker rooms are accessible, but we encourage our members to limit their time in the locker rooms.
Access to locker rooms – Are the showers available?
For those clubs that remain open, yes, the showers are accessible. The saunas are closed. However, we encourage you to avoid using locker rooms and showers, if possible.
Is wearing a mask mandatory?
For those clubs that remain open, wearing a mask is mandatory from the moment you enter the gym, when moving from one station to the next and whenever/wherever physical distancing rules cannot be respected.
Business Hours – Are the business hours changed due to the curfew?
The opening hours of centers located in an orange zone have been modified in order to respect the curfew guidelines. The centers will therefore close by 8:30 p.m. at the latest. To view the full schedule for each center, click here.
Group exercise classes – Are group exercise classes accessible in centers located in an orange zone?
For the moment, group exercise classes cannot be offered in fitness centers located in an orange zone due to the sanitary measures in force.
Pre-recorded and live online classes, however, remain accessible on the ULTIME FIT platform. Access to Ultime Fit is included with the Nautilus Plus membership.