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COVID-19 measures

Our training centers are now open. We look forward to seeing you!

For details visit the NEWS page.

For answers to your questions regarding your membership, the access to the clubs, upcoming appointments, etc., please see the FREQUENTLY ASKED QUESTIONS page below.



Upon arrival at the center, hand disinfection is mandatory.

A distance of 2 meters must be maintained between individuals in all training areas.

It is mandatory to wear a face cover when moving around and when the 2 meter distance cannot be respected.

The use of a training towel is mandatory.

A sink has been added in the training area to facilitate hand washing.

Cleaning product bottles are available in the training areas allowing you to clean your equipment.

A fixed protective plexiglass panel is installed at the reception and mobile plexiglass panels are available for additional use.

It is strongly recommended that you fill your own water bottle before coming to the center.

Please make sure to scan your entry and exit in order to make available, on our website and the mobile application, the occupancy rate, in real time, for each center.

If possible, arrive in your gym clothes, ready to start training.

To allow access to as many members as possible, please leave quickly after your workout.

Access to non-essential common areas that promote congregation is restricted and no loitering is allowed.

Frequently asked questions

Opening of the centers – When will Nautilus Plus clubs reopen?


We are now open and ready to welcome you.

Membership – Will you defer payments for the period without access to your facilities?



Yes, each member affected by the temporary closure will have their membership extended for the same duration as the temporary closure imposed by the government.


Boomerang MembershipWhat happens to my Boomerang credits?


For all members affected by the temporary closure and who have a Boomerang membership, you will keep all the accumulated rebates and will be able to continue to accumulate them as soon as our branches reopen, scheduled for February 14.

Boomerang Membership – What will be done to allow me to recover the Boomerang credits I would have received during the temporary closure?



Nothing will be lost for all members since they will continue to accumulate credits during the period added at the end of their membership.

Consultation Services – Will future payments (post-dated) on consultation services be withheld?


For all our members with upcoming payments for coaching services, post-dated payments will be reactivated on February 14, when centers will reopen.

Consultation Services – Can personalized training and nutrition follow-ups be done virtually as well as in person?


Yes, we offer you the possibility to continue your training and nutrition follow-up in our centers or remotely with our online coaching service.

Ultime Fit – Will we continue to have access to the Ultime Fit online training and nutrition platform? 


Yes, as a Nautilus Plus member, you have access to the ULTIME FIT online training and nutrition platform, where you’ll find a wide range of programs and workouts and nearly 400 healthy recipes.

Vaccine passport – Is the vaccination passport required to train?


As of March 12, 2022, the vaccine passport will no longer be required to welcome our members in our clubs.

Club accessibility – Do I have to make an appointment to work out?


No need to make an appointment. The clubs’ capacity has been reduced in order to comply with the social distancing standards issued by the public health authorities. From now on, the occupancy for each club will be monitored by the scanning of the membership card of cell phone upon arrival and departure of each member. This will allow for an accurate occupancy rate in real time, which is posted on our website and our mobile app.

CONSULT OUR OCCUPANCY RATE – You will find real-time attendance rates on our website, in the “Find my gym” section as well as on our mobile application, in the “Location” section in the middle of the menu at the bottom. Among the many advantages, Nautilus Plus offers you a network of clubs, which allows you to work out in the gym of your choice, depending on the time of day, your travels and the attendance rate.

Accessibility to the centers – Should I restrict the duration of my workouts?


We do not limit the duration of the workouts. Don’t forget to scan « out » at your departure.

Face-coverings – Do we have to wear the mask to train?


The mask must be worn everywhere when physical distancing cannot be respected.

Group classes – Are group classes available?


Yes, our group class instructors are pleased to welcome you to their classes. The capacity of the rooms has been reduced to meet the standards imposed by the government.

Saunas – Are the saunas accessible?


As of March 12, 2022, our saunas will be accessible (except in certain clubs).

If you have any concerns regarding your membership or if you have unanswered questions, please do not hesitate to contact our customer service at info@nautilusplus.com. Given the current situation, we thank you in advance for your patience.