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COVID-19 measures

We are finally open and ready to receive you throughout our network.

For details visit the NEWS page.

For answers to questions regarding your membership payments, Boomerang credits and appointments with the professionals, please refer to the FREQUENTLY ASKED QUESTIONS here below.

MORE INFO

MEASURES

Upon arrival at the center, hand disinfection is mandatory.

A distance of 2 meters must be maintained between individuals in all training areas.

It is mandatory to wear a face cover when moving around and when the 2 meter distance cannot be respected.

The use of a training towel is mandatory.

A sink has been added in the training area to facilitate hand washing.

Cleaning product bottles are available in the training areas allowing you to clean your equipment.

A fixed protective plexiglass panel is installed at the reception and mobile plexiglass panels are available for additional use.

It is strongly recommended that you fill your own water bottle before coming to the center.

Please make sure to scan your entry and exit in order to make available, on our website and the mobile application, the occupancy rate, in real time, for each center.

Please arrive in your gym clothes, ready to start training.

To allow access to as many members as possible, please leave quickly after your workout.

Access to non-essential common areas that promote congregation is restricted and no loitering is allowed.

Frequently asked questions

Reopening of centers – How do I know if my Nautilus Plus branch is open?

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All our centers are now open, since June 7, 2021!

Membership Payments – Will you defer payments for the period without access to your facilities?

 

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Yes, members affected by the temporary closure will have their membership extended for the duration of the government-imposed temporary closure of our branches.
Please contact us at info@nautilusplus.com if you have any questions about this.

Membership Payments – Wath happens with the bi-weekly membership payments?

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Since all our centers are now open, all bi-weekly payments are reactivated.

Do not hesitate to contact us at info@nautilusplus.com to get more information.

Boomerang Credits – What happens with my Boomerang credits? 

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For all members that have been affected by a temporarily closed branch, who have a Boomerang membership, will retain all rebates accumulated to date.

Consultation Services – Will future payments (post-dated) on consultation services be withheld?

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For all of our members with upcoming payments for coaching services, payments have been reactivated.

 

At home training – Can I continue to train at at home with the Ultime Fit plateform?

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As a Nautilus Plus member, you have access to the ULTIME FIT online training and nutrition platform where you will find a variety of programs and workouts and over 350 healthy recipes.

Make sure to discover this 100% Quebec platform with training sessions created by our kinesiologists and recipes approved by our nutritionists. Watch “ULITME FIT – Connection procedure and platform explanations” for all the details.

*Platform  navigation is now offered in English. Fitness videos are in French.

Club accessibility – Do I have to make an appointment to work out?

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No. There is no need to make an appointment before training at a Nautilus Plus center.

The clubs’ capacity has been reduced in order to comply with the social distancing standards issued by the public health authorities. The occupancy for each club is monitored by the scanning of the membership card (on you NP app) upon arrival and departure of each member. This allows for an accurate occupancy rate in real time, which is posted on our website and our mobile app.

CONSULT OUR OCCUPANCY RATE – You will find real-time attendance rates on our website, in the “Find my gym” section as well as on our mobile application, in the “Location” section in the middle of the menu at the bottom. Among the many advantages, Nautilus Plus offers you a network of clubs, which allows you to work out in the gym of your choice, depending on the time of day, your travels and the attendance rate.

Club accessibility – Should I restrict the duration of my workouts?

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The maximum permitted capacity of our centers must respect the physical distancing guidelines established by the Quebec Government. We invite you to consult the occupancy rate in real-time before visiting the center. This information is available on the Nautilus Plus mobile app and website. So, we do not limit the duration of the workouts. However, we encourage you not to loiter and to leave as soon as you’ve completed your workout. Don’t forget to scan ou« out » at your departure!

Access to locker rooms – Are the locker rooms available?

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Access to the locker rooms has been restricted.
Thank you for arriving dressed in sportswear and ready to work out.

The saunas are closed.

 

Is wearing a mask mandatory?

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Face coverings must be worn when moving around in the center, in the locker rooms as well as when the 2 meter distance cannot be respected.

Group exercise classes – Are group exercise classes accessible in centers?

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Yes, since June 28, all group classes are offered. Please consult the schedule of your club and subsribe tot he classes of your choice for the following week. You can reserve your spot online or via the Nautilus Plus app.

Please know that live and pre-recorded virtual sessions are available on the ULTIME FIT platform, which is included with your Nautilus Plus membership.

If you have any concerns regarding your membership or if you have unanswered questions, please do not hesitate to contact our customer service at info@nautilusplus.com. Given the current situation, we thank you in advance for your patience.

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